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Business Communication MCQs for CS CSEET
Chapter-wise Business Communication MCQs with answers and explanations. Try the sample questions below, then practise a set of 10 with instant right/wrong.
Practise 10 Communication MCQsSample Business Communication MCQs with answers
Q1 · Communication
Which of the following is considered the most important feature of effective business communication?
- (a) Use of complex and technical vocabulary
- (b) Clarity of the message
- (c) Length of the message
- (d) Use of informal slang
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Answer: (b) Clarity of the message
(b) is correct: clarity means the receiver understands the message quickly and exactly as intended. (a) is wrong because jargon often confuses readers rather than informing them.
Q2 · Business Correspondence
In business correspondence, which part of a letter mentions the name and address of the person to whom the letter is written?
- (a) Salutation
- (b) Subject line
- (c) Inside address
- (d) Complimentary close
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Answer: (c) Inside address
(c) is correct: the inside address gives the recipient's name and address above the body of the letter. (a) is the greeting such as 'Dear Sir', which does not give the address.
Q3 · Common Business Terminologies
Which of the following is a common business term meaning a formal written offer to supply goods or services at stated prices and terms?
- (a) Invoice
- (b) Quotation
- (c) Receipt
- (d) Debit note
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Answer: (b) Quotation
(b) is correct: a quotation is the seller's written offer stating prices and terms. (a) is wrong because an invoice is a bill issued after goods are sold.
Q4 · Business Correspondence
Which of the following is the most appropriate way to begin a formal business letter when the name of the addressee is not known?
- (a) Dear Sir or Madam,
- (b) Hi there,
- (c) To whom it may concern and dear friend,
- (d) Hey,
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Answer: (a) Dear Sir or Madam,
(a) is correct: 'Dear Sir or Madam,' is the accepted formal salutation when the addressee's name is unknown. (c) is close but mixes a formal closing phrase with a casual term, so it is not appropriate.
Q5 · Essentials of Good English
In the sentence 'Neither the manager nor the employees were informed about the change', the verb agrees with which subject?
- (a) The manager
- (b) The employees
- (c) Both the manager and the employees
- (d) Neither the manager nor the employees
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Answer: (b) The employees
(b) is correct: with 'neither...nor', the verb agrees with the nearer subject, 'the employees' (plural). Option (a) is wrong because the nearer subject here is the employees.
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