Refund, Cancellation & Shipping Policy

Cancellation and Refund

You are requested to understand the product details before placing the final order. We will not be able to entertain any cancellation request if the orders have already been completed. Unless otherwise explicitly mentioned in the plan, we do not provide any refund. All payments made to us will be final.

For any disagreement or clarification you may write to us on info@studycaller.com. If you feel that the received product does not match with what is shown on the website, you must inform this to the notice of our customer service info@studycaller.com team within 24 hours of receiving the product. Our team will look into your complaint and will make an appropriate decision within 48-72 hours.

Shipping & Delivery Policy

At Studycaller, we aim to ensure smooth and timely delivery of all our products and services, whether digital or physical. Please read our Shipping & Delivery Policy carefully to understand how your orders are processed and delivered.

1. Types of Products We Offer

Studycaller provides both digital and physical products, including but not limited to:

• Online Classes (Recorded / Live)

• Test Series & Online Assessments

• Digital Notes, PDFs & Study Material

• Physical Books & Printed Study Material

• Mentorship & Academic Support Programs

2. Delivery of Digital Products & Services

Access to online classes, test series, digital notes, and mentorship programs is provided electronically. Login credentials or access links are shared via:

• Registered email ID

• Student dashboard on Studycaller

Digital access is generally provided within 24–48 hours of successful payment, unless otherwise mentioned on the product page.

3. Shipping of Physical Products (Books & Printed Material)

Physical products such as books and printed study material are shipped to the address provided at checkout.

• Orders are processed within 2–3 working days after payment confirmation.

• Estimated delivery time: 7–10 working days across India (may vary based on location, courier partner, or unforeseen circumstances).

Shipping is carried out through trusted third-party courier services.

4. Shipping Charges

Shipping charges (if applicable) are clearly mentioned during checkout. Some products may include free shipping, as specified on the product page.

5. Address & Delivery Responsibility

Customers are responsible for providing accurate and complete shipping details. Studycaller shall not be liable for delivery delays or failures caused due to:

• Incorrect or incomplete address

• Incomplete contact details

• Unavailability of the recipient at the delivery location

6. Delays & Exceptional Situations

Delivery timelines may be affected due to public holidays, natural calamities, government restrictions, or courier partner delays. We request your patience in such situations.

7. Tracking Information

Once shipped, tracking details (if applicable) will be shared via email or WhatsApp. Customers may also contact our support team for shipment updates.

8. Contact & Support

Email: support@studycaller.com · Website: www.studycaller.com

9. Policy Updates

Studycaller reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.